Frequently Asked Questions
What is the Schizophrenia E-Journal Club?
Who provides these services?
How do I participate?
I am having trouble joining the session, who do I contact?
Where can I obtain the article and the slides for a program?
Do I have to subscribe to the journal in which the article appears to join the webcast?
Is there an enrollment fee for participating in the e-journal club?
Do I have to interact with the author and moderator during the presentation?
How many credits are offered?
Do pharmacists or nurses receive CE credits?
How do I receive my credits?
When the live session is completed, will it be available on archive?
What do I do if I am participating in a live session and cannot hear anything?
What do I do if I hear a "clicking" noise every 30 seconds?
What are the minimum requirements to view this webcast?
What is the Schizophrenia E-Journal Club?
The Schizophrenia E-Journal Club is a series of interactive CME Web sessions that
provides an opportunity for physicians, as well as other interested health care
professionals, to review and discuss a recently published peer-reviewed journal
article with one of the authors of the featured article.
Who provides these services?
Albert Einstein College of Medicine and Montefiore Medical Center.
How do I participate?
- Download and read the journal article
- On the day of the event, you can participate in the Schizophrenia E-Journal Club by telephone, Web or both. To participate by phone, simply dial 1-877-737-7044 five minutes before the scheduled start time. To participate via the Web, visit www.psychejournal.com and follow the on-screen directions.
- If you miss the live event, you can access the archived programs in 3 ways: on demand; MP3 audio; and podcast (iPod).
- To receive CME credit, download and complete the evaluation form, and return it to NCME via fax at 877-671-0939
I am having trouble joining the session,
who do I contact?
You can send an e-mail message to psychejournal@ncme.com or call
(800) 223-0433 ext. 236
and an IT representative will gladly assist you.
Where can I obtain the article
and the slides for a program?
To download the journal article, whether for a live or archived session, click on
the title of the program. To download the slides, click on the designated link and
either save the file to your computer or view the open file. There is no fee for
downloading the article.
Do I have to subscribe to the journal in
which the article appears to join the webcast?
No, the information you receive via the event is free to all participants.
Is there an enrollment fee for participating
in the e-journal club?
No, the event is offered as a free educational opportunity.
Do I have to interact with the author
and moderator during the presentation?
No, asking questions is optional. Joining the discussion is simply a matter of your
choice. If you decide to ask a question, you can do so by phone or an e-mail feature
on the Web site during the live event.
How many credits are offered?
Albert Einstein College of Medicine designates this activity for up to 1 AMA PRA Category 1 Credit TM
for physicians.
Do pharmacists or nurses receive CE credits?
No, but they do receive a certificate of attendance.
How do I receive my credits?
Once you have participated in the live or archived session, click on the evaluation form link.
For your convenience, the downloadable form is available as an Adobe® Acrobat®
document (.pdf)* or as a Microsoft® Word® document (.doc)**.
Print the form, fill it out, and either fax it to 877-671-0939 or mail it to:
NCME
CME Processing
Department
One Harmon Plaza
6th Floor
Secaucus, NJ 07094
Once the evaluation form is received, CME certificates will be processed and sent
to you within 3 to 4 weeks.
When the live session is completed,
will it be available on archive?
Yes, all live sessions will be made available on archive soon after the session
is over. Web, MP3, and podcast formats are available.
What do I do if I am participating
in a live session and cannot hear anything?
Once in the live session page, you can hear the discussion by clicking the streaming audio.
If you do not hear hold music or presentation audio within 30 seconds of opening
the webcast viewer (Windows Media Option), you may need to download updated software
from Microsoft; the presentation requires your Windows Media Player to have Windows
Media 9 Audio Codecs installed. Those updates are available here:
Microsoft Codec Installation Package
Please download and install the package that matches your operating system and Windows
Media Player version. Depending on your administrative privileges, you may need
to contact your IT department for assistance. You may also dial in by phone to hear
the audio portion via telephone.
Alternatively, you can download the latest version of Windows Media Player here:
http://www.microsoft.com/windows/windowsmedia/download/
What do I do if I hear a "clicking"
noise every 30 seconds?
If your browser makes a "clicking" sound at 35 second intervals and you
want to turn the clicking off, do the following:
1. Click the Windows Start button.
2. Click Settings. (Windows XP users skip this step.)
3. Click Control Panel.
4. From the Control Panel and depending on your operating system, double-click
Sounds, Sounds and Multimedia, or Sounds and Audio Devices.
This will display the Properties window.
5. From the Properties window, if you are using Windows XP, first select the Sounds
tab. Then, all users should scroll down the list to the Windows Explorer section
and click Start Navigation.
6. In the Name field (Sounds in XP), scroll to the top of the drop-down
list of WAV files and select (None).
7. Click Apply.
8. Click OK.
9. Close the Control Panel.
What are the minimum
requirements to view this webcast?
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Operating System
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Processor
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RAM
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Internet Browser
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Hardware
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Media Players
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Internet Connection
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Windows 7
Windows Vista
Windows XP
Windows 2000 1
Mac OS X2
Linux3
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Pentium Class 400mhz+
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64MB
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Internet Explorer 6.0+4
Firefox 2.0+
Mozilla 1.7.3+
Netscape 7.2+
Pop-up Blocking Software Disabled 5
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AUDIO: Sound Card with speakers
VIDEO: Monitor with 800x600+ resolution support
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Windows Media Player 9+ 6
RealPlayer 10+7
Adobe Flash Player 8+
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56k Dial-up Modem+8
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1 - Older Windows Operating systems including Windows NT / 98 / ME will most likely work but are not officially supported. Please consult http://support.microsoft.com/default.aspx?pr=lifesupsps to determine if your operating system is still supported by Microsoft.
2 - Mac OS X must be used in combination with a supported Firefox Browser and RealPlayer.
3 - Most versions of the Linux Open Source OS will work in combination with a supported Firefox Browser and RealPlayer but due to the level of customization allowed in the OS we cannot guarantee success.
4 - Internet Explorer is the preferred browser for presenters.
5 - The presentation is built on pop-upless technology, however the presenter may choose to use pop-up windows. In these cases, pop-up blocking software must be disabled for the presentation to work correctly. In many cases, holding down the "CTRL" key while opening the webcast URL will temporarily disable your pop-up blocking software. Please consult the documentation for your pop-up blocking software to determine the correct way to temporarily disable it. Click here for more info.
6 - While Windows Media Player versions 6.4, 7, and 8 will work with the webcast you must have Window Media 9 Codecs installed on your system in order for the presentation to play correctly. Later players will install these codecs during installation.
7 - If you receive a message that the system did not find RealPlayer installed within your Firefox browser it is possible the plug-in needs to be reinstalled (this can happen if the browser was installed after the player). Simply reinstall RealPlayer to fix this condition.
8 - 56k Dial-up Modem+. Presentations featuring Application Demonstrations or Flash Video Roll-ins will require audience members to have a higher bandwidth connection such as cable modem or DSL.
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